She calls it a “dental destination,” because the office is as big as an air-port terminal with more than 100 staff. For many, Dr. Manal Ibrahim, DDS ’93, EDW ’98, herself is the destination here, the go-to name in the soup-to-nuts practice. She has been featured as a “Top Chicago Orthodontist” by Chicago magazine and named “Best Dentist” in Naperville, Ill., for four years running. Ibrahim also has an assessment (as does the American Association of Orthodontists). “If everything is fine, I’ll give you a high five that you’re awesome, and see you every year until you have your adult teeth,” Ibrahim says. She argues that an early orthodontia visit can help stave off future problems and cites failure to follow up as parents’ No. 1 mistake…
Based on 116 reviews
18:22 15 Apr 20
This office is an amazing practice. They set-up a virtual visit for my child as we currently can not go into the office due to COVID-19. Edmund called via face time and spoke to my son and reviewed protocols with him. It was a great way to connect and this office knows how to use technology to keep treating their patients. If you are looking for a high quality relationship with the most up to date technology to make your treatment quick and successful call them. My son's treatment was just under a year for braces, it can't get any better and his smile is amazing! Thank you IOC doctors and staff for creating a beautiful practice full of energy and hard work!
17:09 13 Feb 20
4 months into treatment and not a single complaint. Friendly Doctors as well as staff. Would not hesitate to do treatment here again!
16:04 13 Feb 20
Staff is always friendly and very patient with my very nervous 10 yo. We’ve had the same tech who’s gotten to know our son and really works with him to keep him calm. Very, very happy with office, staff, and results
03:14 04 Feb 20
My daughter has been a patient for just under 2 years and the service is just great. Everyone there is so nice. Edmund also was one of my daughters favorites; he always made our visits so informative, positive, fun and overall, memorable. Wonderful job to all that work at Innovative Orthodontic Centers :-)
15:48 24 Jan 20
Dr. Ibrahim and her team completely fixed my teeth, which are now perfect. I travelled all the way from the north side of Chicago to Naperville, which was absolutely 100% worth it. I highly recommend this practice!
14:52 21 Jan 20
Had several issues with office staff. Discussed their rude nature with Dr. Ibrahim and she was just as bad. My children hated going to the office and when we were done, we were glad to never return. Found another orthodontist for my other children and we are much happier.I would recommend finding another location for orthodontist services.Edited added 1-21-2020...Just now noticed the response to this review from the office 3 years ago. They stated they did not see any complaints in the file. I talked with the office staff several times including scheduling a visit just to talk to the doctor about the issues. If they have no notes in file, it shows they truly did not care because I spoke up numerous times about issues. I hope the office has improved in the past 3 years, but it shocks me that they say, we didn't have any notes. That means you just ignored everything I said including when I scheduled an appointment specifically to do nothing but discuss the issues with the doctor.
20:50 19 Dec 19
The team here treated me like I was the most important patient in the world. I really appreciate all they did to get me comfortable with my Invisalign process.
05:06 13 Dec 19
Had my first appointment here today and have to say this was the best dentist office I’ve ever been in. Everyone was so welcoming and although they were beyond busy I not once felt neglected or overlooked. From the staff taking my X-rays to the women explaining the process and even the doctor herself, all so wonderfully polite! I not once felt rushed. I am so excited to start my treatment. Great team!
19:29 20 Nov 19
The Doctors are very nice to me, they care so much about my teeth and they are a great team especially eddie and ania. My results are outstanding! I highly recommend IOC!
20:06 19 Apr 19
I absolutely love this place. I finished my treatment about a month ago and I absolutely love my smile. The staff are literally the sweetest people you'll meet and they are just as excited about your journey than you are.
02:25 25 Jan 19
Let me start by saying that i live in the city and i drive to Innovative for my orthodontic appointments. THIS PLACE IS TOTALLY WORTH THE DRIVE. I’ve had a few consultations in the city and there is no comparison to this place. First, Vanessa was very friendly, relatable and explained the process very well. Then, i met Dr Ibrahim and i was completely sold. She was excited to meet me and seemed genuinely excited to help me achieve my end result. I can honest say i look forward to each appointment and watching my smile evolve. The assistant are knowledgeable, very friendly and always willing to help. There is no doubt that I’m in the right hands for my orthodontic treatment and if you are searching for treatment look no further.
14:12 19 Dec 18
Almost 2 years ago we went to an orthodontist to seek advice for my son’s open bite and tongue thrust. At 9 years old, we were told that we should wait to see where his teeth grow into, and that he would likely need years of braces, possibly with head gear and combined with miofunctional therapy. We went to Dr. I for a second opinion, and she provided us with an amazing alternative, recommending proactive treatment with Invisalign beginning immediately. We were excited about the plan that she provided, with less obtrusive appliances, and shorter treatment time. My son embraced the aligners, and did a great job remembering to wear them and keeping his teeth clean. After just the first few months, the change in his mouth was amazing. A year later, we are thrilled with the treatment, the staff, and the results.
15:33 19 Oct 18
Had a very thorough and great consultation for Invisalign. However the total just didn't fit in my budget. I also felt a little pressured to decide to go with them for treatment and I didn't like that too much. But that aside, it's a great place if you can afford it!
12:20 19 Aug 18
Pay for all of your treatment upfront if you can! If you do sign an agreement, make sure that you keep a copy of the agreement! I just had a conversations with Christine in finance and this woman is very rude! This place was taking unauthorized payments from my account and when asked for a copy of the financial plan she refused to give it to me. Then... had the audacity to call me back and admit that I did not have those dates in place and made up some thing about a verbal agreement. Everything that has been don’t had been written now all of a sudden there is a verbal agreement? Lies. Also, she told me that she sees that my braces are coming off soon and it’s not going to happen. I said okay. Very very rude!!! I’m done with this place.
17:18 25 Apr 18
I cannot say enough good things about Innovative Orthodontic Center of Naperville. My son and I saw a different orthodontist last week and left feeling nervous and quite honestly uncomfortable with what we were told. I spent the days following googling all of the terms he used and procedures he recommended and all seemed a bit old fashioned and brutal. I needed another opinion and googled “innovative orthodontists near me” and there they were! Innovative Orthodontic Center of Naperville! I called immediately and was able to get in the next day! The staff was friendly, knowledgeable and made us feel right at home. My son was not nervous at all and the treatment they recommended Made us totally comfortable. My son left with his top braces and will be getting the rest done in the coming weeks 😁. I highly recommend Orthdontic Center of Naperville, we could not be happier!!
17:03 22 Mar 18
Do NOT go here. Do not waste your money. There are better and less expensive offices that will give you great customer service. They claim that communication is one of the core values! What a joke. The worst billing and appointment staff in the universe. If I could give them less stars I would. I have been dealing with them since August. I have 2 insurances and they cannot seem to figure out how to process this.
18:00 18 Feb 18
I have been waiting to find a perfect orthodontic treatment plan for years, and Innovative was undoubtedly the right place. Treatment has changed my face and smile. Very pleased with the results. Able to complete invisalign treatment in approximately one year. Staff and physicians alike are extremely friendly, supportive and enthusiastic.
03:08 01 Feb 18
I have 2 kids in Braces , we love Innovative Orthodontics Dr. Ibrahim and her staff are so Loving and helpful . I have visited other Orthodontics but Dr.Ibrahim was by far the best and my kids love her and the staff. She explained in great detail what treatment needed to be done for both my girls , Innovative Orthodontics has won the Best Orthodontics 8 maybe 9 years in a row now . If you or your child needs Braces I highly recommend Innovative Orthodontics .
16:45 22 Jan 18
Everyone was extremely nice at first......before I made my deposit. I was told that they were in my insurance network, turns out only the head doctor is and not the doctor that saw me. When I called to cancel, less than 24hrs later. I was given the run around and a month later I still have not received a refund of my $995 deposit and I still am unable to speak with the head financial personnel. Last time I spoke to someone they told me the request was submitted and a month later all I can get is transfers to voicemail.Extremely disappointed.
00:31 29 Nov 17
I have been Dr. I' s patient for almost 3 years for invisalign treatment. The office is great and all her supporting staff is awesome. They always try to work around your schedule and find an appointment for you. My teeth look great and Dr. I delivered all what she had promised. The only downside (if you have to look for one)- the practice is huge and Dr. has a LOT of patients and I mean A LOT. So she spends only a few minutes with you and if you don't ask her all the questions at once when she is at your chair, too bad for you. However, if you slow her down, she will answer all your concerns in the most polite and comprehensive way. Conclusion: I feel no regret in choosing her for my teeth reformation. EXCELLENT clinic!
13:35 15 Nov 17
5 star service. Always attentive and reactive to patient’s needs. Top notch operation, staff and equipment. Started with unsightly metal braces from another orthodontist but Invisalign (recommended and implemented for me here) was much more convenient, less painful, faster acting and more aesthetically pleasing. For a professional adult requiring teeth alignment, Innovative is a godsend.
22:34 24 Oct 17
Love Innovative Orthodontic Centers! Dr I is wonderful, kind, caring... just perfect. The staff there are exactly the same, especially Gina. Thanks for taking such good care of us!
15:57 07 Oct 17
Dr. Ibrahim is amazing and patient! She made my smile perfect and I'm very grateful. All of the staff, like Gina, is very welcoming, helpful, and positive! I would recommend this place over and over again. The office is one of the nicest I've ever seen!
16:21 05 Oct 17
My experience was great here! They did not make anything hurt. I have only been in braces for 2 months and I’ve noticed a lot of changed. Angeles was great here.
17:07 06 Jun 17
Dr. Ibrahim simply is the best! She is very knowledgeable and always has the latest and greatest. And her team members are always kind and helpful. The environment at the office is always very welcoming and relaxing over and above the expertise and professionalism of Dr. I and her staff. My daughter and I both are always excited to go and the results we are seeing for both of us are amazing and above our expectations. Best doctor and best place ever!
15:44 01 Jun 17
Dr. Ibrahim is a great dentist/orthodontist.My daughter and I have being coming to her practice for over 2 years now and we are extremely happy with the services we've received. In recent months my daughter had her braces put on, and staff member Mr. Edmund who's being taking care of her is been wonderful!!! Thank you for the care and professionalism. Dr. Ibrahim, thank you for running such a customer friendly and highly professional practice.Jo-Anne & Chiara